AT&T doesn't support the iPhone


I recently called AT&T support for help setting up my new iPhone 3G.
The AT&T menu system wouldn't recognize numbers entered via my iPhone dialer.
Initially the menu recited my mobile number and asked me to press 1 to verify it was correct. I pressed one and was then asked to enter my mobile number. After entering my mobile number I was asked to enter it again in an endless loop.
Even worse is that if you do not enter anything, you are not eventually connected to a live operator or default extension, instead you are disconnected.  This is sooooo wrong! If the menu system can't register the keypresses, or a user doesn't enter anything send the user to a live person. Verizon does this right.

So, I had to call AT&T support from another phone even though their website recommends that I call from my mobile phone.
I was calling with a very simple question. "What is my AT&T wireless email & sms account address".  This information should be on their website. I logged into my AT&T wireless account on-line and searched the website, my account and support forums before calling.

Having this info somewhere on-line would have saved them the embarrassment of not having a pbx menu system that works with the iPhone. I have already encountered several menus that do not work with the iPhone. If apple sold PBX systems, then that would explain that.

After finally talking to a support person I was told my sms address was
That didn't work so I was told to try That didn't work either so I was told to try which didn't work either.
I was then told that the txt server was down and that I might not receive any messages till it is fixed. In the meantime I received bounce backs from all my previous test stating host not found. After some more digging on-line, I found several references to so I tried that and this time got an unknown recipient message back from the server. Progress! I then tried my 9 digit number instead of the 10 digit number the support person told me to use and bingo. Now I can have my server send sms messages to my phone as well as give out my sms address to friends and family.

So to recap, not only was it impossible to call support on my new IPhone, but the information I received was wrong in several ways. Had I been a normal non-technical user I would not have been able to figure this out. In my experience iPhone / apple users are the least technical users there are. Otherwise they would be running Linux or BSD. Apple users just want something that is simple and works and a physical store to take their hardware to when it breaks. I know this is a huge generalization, but ease of use is one of the major selling points of Apple products. That being the case I had expected AT&T's iPhone support to be excellent, but the person I spoke to told me that AT&T doesn't support the iPhone and from the mis-information I was given they do not appear to support their own products either.

Hey Apple, do you really want to lock yourself to one carrier?
This seems like the wrong move. Didn't you learn anything when you decided to make your own proprietary hardware and lock your software to it? PCs kicked your ass and own 95% market share because PEOPLE WANT CHOICE.

(Thanks to everyone who comments)

This is really good

This is really good information I have visited this blog to read something fresh and I really admire you efforts in doing so

PUC Result

Great! Thanks for sharing the information. That is very helpful for increasing my knowledge in this fiel
PUC Result
CBSE 10th Result 2017
SSLC Result 2017
Karnataka SSLC Result 2017
Kerala SSLC Result 2017
Tamilnadu SSLC Result 2017
ISL 2017

I'm Joker

Thanks for sharing! I enjoyed this article. Urge you to continue to write articles like this. I would like to introduce myself:
I'm admin at:
friv 5 |
friv 10 play |
friv4school |
slitherio kizi |
yoob |
Click to link and play free 10000 games online: - Girl game - frozen game - io game - racing game - shoot game - puzzle game - action game ....


nice site check out xender

nice site check out xender app download
xender download Thanks


Great info! I recently came across your blog and have been reading along. I thought I would leave my first comment. I don’t know what to say except that I have.
instagram download

download xender

Within this webpage, you'll

Within this webpage, you'll see the page, you need to understand this data. งานพิเศษ

nachtkast lamp

It is so interesting. I want to know some other information about this site. So please give me this news quickly. I always will be aware of you.
nachtkast lamp

Thanks for sharing this

Thanks for sharing this post. Good one!
delhi to jaipur taxi

Xender APK

Nice APK simply. Also though there is certainly a approach for putting in android os . Xender APK Xender works with get across system, talk about data files from Google good.

lees vloerlamp

Astounding! Its very extraordinary section, I have significantly clear thought regarding from this post.
lees vloerlamp

I blog frequently and I

I blog frequently and I really thank you for your information. The article has truly peaked my interest. I will book mark your blog and keep checking for new information about once per week. keep continuous.

list of engineering colleges in jaipur

A debt of gratitude is in

A debt of gratitude is in order for sharing the information, keep doing awesome.
love vashikaran specialist baba 

Just wanted to tell you keep

Just wanted to tell you keep up the good job!
Labradorite Gemstone

Forskolin Reviews

this happens some times when your handset settings doesn't support the network and its very annoying.there are no choices future may be it can support i phone 3g
Forskolin Reviews

Veterans Day Pictures

Want to know about Veterans Day,which is a day to celebrate the great officers of the US army,just checkout my blog Veterans Day Pictures and stay updated.

iOS 10 Jailbreak

Can one jailbreak iOS 10 / iOS 10.0.2 / 10.0.1? If not, what is latest on iOS 10 / 10.0.2 jailbreak status for iPhone, iPad and iPod touch devices? you can get answer of this Question as now you can get iOS 10 jailbreak.

Nice blog post, here is my


Well, very good content, content, let a person feel a special comfortable feeling. Like the content is every reader want, so such content will be concerned.

good Now follow the

good Now follow the installation process and you will be able check this website which you could send to your friends as well as groups. nice.

michael kors handbags

I precisely desired to thank you very much once more. I'm not certain the things that I would've worked on in the absence of those tips and hints shared by you directly on that field. It truly was an absolute traumatic circumstance in my opinion, however , viewing this skilled way you solved it forced me to cry with delight. I am happy for the support and then hope that you really know what an amazing job you have been getting into teaching other individuals through the use of your web page. More than likely you haven't encountered all of us.


One of many blog sites on line, I like to browsing the ones you have just about the most; everyone supply individuals a huge amount of advice of hospitality attire minor article. My organization is in need of together with seeing that you now have a heart and soul meant for informative posting, That i worked you can actually issue my family during the ideal focus. Is it possible assistance? best financial advisor in toronto

michael kors handbags

I together with my friends ended up studying the great secrets located on the blog and instantly came up with a terrible feeling I had not expressed respect to the web site owner for them. Most of the women are already consequently warmed to study all of them and have now in truth been taking advantage of these things. Thank you for genuinely considerably thoughtful and then for settling on this kind of incredibly good things most people are really desperate to discover. Our sincere regret for not expressing appreciation to earlier.

michael kors handbags

That is the correct blog for anybody who wants to search out out about this topic. You notice so much its virtually laborious to argue with you (not that I really would need匟aHa). You definitely put a new spin on a topic thats been written about for years. Great stuff, simply great!


WONDERFUL Post.thanks for share..more wait .. ?


The next time I read a blog, I hope that it doesnt disappoint me as a lot as this one. I imply, I do know it was my option to read, however I really thought youd have one thing attention-grabbing to say. All I hear is a bunch of whining about something that you could possibly repair for those who werent too busy on the lookout for attention.


here we go!


here we go!


here we go!

rimedi naturali per l impotenza

I want you to thank for your time of this wonderful read. I definitely enjoy every little bit of it and I have you bookmarked to check out new stuff of your blog a must read blog. Now click here rimedi naturali per l impotenza Thank you very much.

car title loans online

As complete as it has every one of the aliment of accomplishment intermittently, outlines are the appraisal for all able sythesis. It doesn't should be a bookish setup, yet fundamentally characterize out the abode of your agenda in some appraisal that you get it. car title loans online

payday loans san-diego

In the continued run alpha late, these applesauce things were kept abundant the aforementioned as individuals why should able-bodied do and had a absurd admeasurement of cash. At the day's end yet again, as time advanced, actual about everybody can abiding change an auto backward of the way that they don't see an abysmal accordance of riches. Payday Loans San-diego

They have great besides

They have great besides helpful information. I've look at several besides received a good deal on his or her store. ADULT DATING

Thanks for sharing this quality information with us

Thanks for sharing this valuable information to our vision. You have posted a trust worthy blog keep sharing.
red ball 4 | hola launcher | agario

I know that you explain it

I know that you explain it very well. And I hope that other readers will also experience how I feel after reading your article. SAP IDES Access

Post new comment

More information about formatting options